Refund and Returns Policy

Effective Date: January 6, 2025

Welcome to PlanetsNYou.com. At Nexus Global Services Inc., we aim to ensure your satisfaction with the Numerology Analysis Services we provide. Please read this Refunds and Returns Policy carefully to understand our practices regarding refunds and returns.

1. Eligibility for Refunds

Due to the nature of our services, which involve personalized digital content and analysis, refunds are only available under the following conditions:

  1. Incorrect or Incomplete Information: If the Numerology Analysis contains inaccuracies or incomplete data due to errors on our end.
  2. Non-Delivery: If you do not receive your report within the promised timeframe.
  3. Service Quality Issue: If you believe the service provided does not meet the standards described, and this claim is substantiated by valid evidence.

Refund requests that do not meet the above criteria will not be considered.

2. Non-Refundable Situations

Refunds will not be granted in the following cases:

  1. Customer Error: Incorrect or incomplete information provided by the customer at the time of purchase.
  2. Change of Mind: Refunds will not be issued for reasons of preference or change of mind.
  3. Digital Nature of Service: Once the personalized numerology report is delivered, it cannot be returned or undone.
  4. Third-Party Issues: Nexus Global Services Inc. is not responsible for delays or issues caused by third-party platforms, such as payment processors or email providers.

3. How to Request a Refund

To initiate a refund request:

  1. Contact Us: Email us at [email protected] with the subject line “Refund Request.”
  2. Provide Details: Include the following in your email:
    • Full Name
    • Order Number
    • Date of Purchase
    • Reason for Refund Request (with any supporting evidence, if applicable)
  3. Submission Timeframe: Refund requests must be submitted within 7 days of receiving your Numerology Analysis report.

Once we receive your request, we will:

  • Acknowledge receipt of your request within 2 business days.
  • Investigate the issue thoroughly.
  • Notify you of our decision within 5 business days.

4. Refund Process

  • Approval: If your refund request is approved, the refund will be processed using the original payment method.
  • Timeframe: Refunds may take up to 10 business days to reflect in your account, depending on your payment provider.
  • Fees: Any processing fees charged by third-party payment gateways (e.g., PayPal, credit card companies) are non-refundable.

5. Customer Support

For any questions or concerns regarding our Refunds and Returns Policy, you can reach us via:

Our team is available Monday to Friday, 9:00 AM to 5:00 PM (EST).

6. Disputes and Resolution

If you are dissatisfied with the outcome of your refund request, please contact us to discuss your concerns. We are committed to resolving disputes in a fair and transparent manner.

7. Amendments to This Policy

Nexus Global Services Inc. reserves the right to amend this Refunds and Returns Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Thank you for choosing PlanetsNYou.com. We appreciate your trust and strive to deliver an exceptional experience.